Having chosen the problem and made sure that everyone has a bird’s eye view of the 90-day journey, it is necessary to pay attention to the process of change management.
No one likes change. It is uncomfortable, like the pain of unbroken new shoes. If you are serious about the initiative, involve the top management to mentor, to troubleshoot, to remove obstacles. Involve them in planning the initiative. Ensure that they are part of the monthly rewards event. Their presence in monthly meetings either in person or on video will ensure greater engagement and involvement from the team.
‘Town Hall’ is Naina Lal Kidwai’s (CEO, HSBC India) face to face event with each of her major branches. It creates a personal connection which is difficult to duplicate. They are reminiscent of Sam Walton’s Saturday telecast meetings in all his stores. In Jamshedpur at Tata Steel, workers get a chance to explain their innovations to Ratan Tata on Innovation Day.
Preliminary Steps to Ensure a Successful Innovation Initiative.
- All problem owners make a final presentation of the problem statements and outcomes expected.
- Encourage suggestions and debate.
- Have clear systems for measurement of results and feedback
- Discuss the possible obstacles in the path of radical change.
- Involve top management in the presentation.
- Provide open channels of communication: a website, a hotline, a magazine (could be an e-magazine) and face-to-face meetings with top management.
No comments:
Post a Comment