Working with Wild Ideas

A germinal idea requires the sanctuary of a mindspace that is totally nurturing. It requires a space to grow so that its wildness is not nipped in the bud. Who knows what weed will become the coffee bush? Develop sanctuaries for wild ideas. Let the wilderness flourish in a totally non-threatening atmosphere. Let the ideas grow high and tall. Leave all pruning for later. New ideas need to play freely, like crawling, naked babies with no discipline. Suspend judgment, postpone reaction, extend effort. Hindustan Lever has its innovation centers. Cognizant has budgets for its mavericks and no stop signs within those budget allocations. Ask all participants to make an impossible wish – zero cost, zero rejections or doubling productivity. Then proceed to tame them bit by bit by using the innovation tools already learnt, like 6M. This process can be extended as you learn all the tools. So, go ahead and spend time setting impossible goals and developing wild ideas.

Idea generation

‘For every problem there is a solution that is simple, attractive... and wrong’. Beware of obvious solutions!’ Arthur Clarke It is worth remembering here, that the rules for thinking are totally different from the rules for doing. You can set up a 100 million dollar factory in your mind, study the mathematical implications and destroy it without losing a single dollar. However, as soon as the first brick is physically laid, or the first employee hired, you start losing money. Do not analyze your thoughts during idea generation. Remove all boundaries. Apply analysis only in the fourth stage of the creative thinking process. It is ideal to train trainers in the thinking tools and then encourage them to deliver training to the teams.

Product Development – in the marketplace

When you take the germinal product into a protected test market observe the way it is used by the customer. Try different versions of it, if possible. For example, Godrej are carrying out hands on experiments with customers in different retail formats whilst developing furniture that customers can accept as easily as the furniture made by the local carpenter. Use the following map to recreate your product. This map can help you identify key elements in product development. Use existing facilities to refine products in the market place. Once a new product idea germinates, it needs time and space to grow and develop that idea. Insist that unfamiliar, strange, unusual elements are developed. Support the Champion, tone down the attackers. Work on taking it to market fast on a small investment with the possibility of a profit. Don’t try to create the perfect product in the lab. The immediate reaction is often to remove all elements that make a product new and different. Most groups will rush to protect familiar aspects of the product and if it is wild idea there will be a concerted rush to domesticate it and retain its old and familiar attributes. Fiercely protect the wildness of the idea by enclosing it in a sanctuary. Allow it to roam free in the sanctuary for a few days. Don’t touch it. Remember if everyone loves an idea, it is probably 200 years old!

Service is the differentiator

Whilst the product or service may be quite similar it is possible to differentiate your product by offering a unique service. Airlines may be the same, but Kingfisher Airlines differentiates itself with the way helpers take care of your luggage -- the way the passenger is treated as a ‘guest’. Hospitals may be the same, but ‘Our working is an offering to God’ motto at the Satya Sai Hospital in Whitefield Bangalore differentiates it from more commercial institutions. Use this diagram to revisit existing product service packages and explore how you can further differentiate your product or service. Action: Explore services that can make your product unique.

Relationships – Revisit, Review, Relate

Building relationships, with suppliers, customers, press and other stake holders, is key to the success of your innovation initiative. They cannot be built overnight, only when we need help. Relationships have to be a carefully nurtured 365 days a year exercise. The web of relationships creates the networking required for success in problem solving. Great relationships with your stake holders make the process of achieving ‘stretch’ goals interesting and exciting. So make this day for the 3 Rs - Revisit, Review, and Relate. Revisit the mission statement of your company and review the progress of the projects with special reference to building and enhancing relationships : • Within the commando teams • Between Innovation spirals • Between the steering committee and the spirals Make sure that there is no turf protection.

Know the customer: Face to Face

Knowing the customer is a long term process. Keeping your finger on the pulse of customer trends can ensure consistent profits. Here are some of the systems that could help build and understand lifetime relationships with the customer. Encourage the teams to go out and meet customers. Let them get a hands on experience of how customers really think. Let them organize in-house interviews and focus groups with customers. Interviews and focus groups can give a lot of information. They can help customer’s participate in reinventing processes and products. Management by walking about (MBWA) is the hands on way to find out what the customer feels day to day. Research and surveys give you information. But customer aspirations and fashions change. Those who are not in close touch with their customers may be too late to react to new trends. Barrack Obama became President of the United States by contacting 5 million people on the internet. He collected far more funding than powerful old timers like Senator Mc Cain and Hillary Clinton. Raw data needs to be interpreted in terms of customer needs. The way McDonald’s responded to change in the attitude to health and concerns about obesity by providing low fat and salad meals shows a proactive attitude to change in customer needs and tastes. This naturally leads to protecting profits. The concern for the environment is another issue where the auto industry has to take customer focused decisions. During an economic down turn does a big gas guzzling car become almost vulgar? Are people ready for electric cars? Is the Rs. 1 lakh Tata Nano poised to grab world markets? Study the needs hierarchy. Is it true that on the brink of the economic precipice, people are more concerned about surviving, than about impressing the neighbours? There is a whole new economics of recession. Study the emerging trends and get advice from experts. Reflect on your findings. Study broad demographic changes and question where a global major should invest? In India with its largest number of young people or China with its aging population? How should Indian companies change their strategies to deal with the explosive youth power? Will inexpensive luxuries become more popular?

Volunteer to Change Your Life

You can experience someone else’s life with minimum consequences by watching a movie or a play. A great book helps you swim in the life stream of a writer and literally becoming someone else. Empathy, the ability to feel my pain in your heart, the ability to understand and relate to other people’s feelings has been severely compromised by the increasing use of digital media while reducing face to face communications. For true empathy to develop we need to walk in the other person’s shoes. Being in Rotary I have been of many volunteer programs with people from distant and different countries coming to India to administer Polio drops. They say that this helped them experience India like never before. They could travel in 5 star comforts, but being part of the interior lanes, the tiny primary health centres, meeting and holding. We too have touched the life. If in slums which we would rarely encounter otherwise, I remember volunteering in Siberia with two American trainers. Spending time in the dormitories with Russian teenagers and teaching them Yoga nidra under frigid Siberian skies is an impossible to forget experience. When you volunteer you discover your own stores of love, empathy and rediscover your quality human roots. Spending time with your old parents can help you prepare better for the years ahead, whether your want to grow old or not. So on this day devoted to volunteering by the following journey: 1. Immense yourself in the story of an accident victim you is now a paraplegic 2. Visit the local cancer hospital 3. Travel to an African country and spend a few days in an African village clinic 4. Get your children to share their toys with children in an orphanage on Diwali day. 5. Get neighbours together create a happy street link 6. Conduct a toy drive for children in a local balwadi Research shows that happier people give more: time, resources and talent to others this also lowers stress. Social relationships, what Maslow Hierarchy describes as creating emotional belonging are probably the biggest reason for happiness. Volunteering also extends empathy which increases life satisfaction creating new friendship and spending time with local people are said to be among the most powerful gains of volunteering in new communities.

Innovation mind bytes

 Be willing to test ideas in the market and correct them in the market place. Don’t wait for perfection on the drawing board. An idea is like a kite. Fly it, to test it in the wind.  Keep a low key. As the Zen thinkers say, be like an underground stream, not like a rocky mountain face. Competitors are alerted and more likely to attack a mountain.  Co-operate instead of confronting.  Keep initial budgets small.  Reach out for low hanging fruits. Be hungry for results.  Be impatient for profits.  Learn in the ruthless university of the marketplace.  Reach for the untouched and the unreached. As first mover, make full use of your advantage.  Be patient with teething problems. De-bug as you go along.  Good is the enemy of Better.