The 6M Map for Problem Analysis

Every problem can be analyzed by looking at the 6 Ms – Men, Materials, Machines, Methods, Markets and Money. Get the team to study all six aspects of the problem, past, present and future. The 6M Map provide an elegant format to help understand the underlying structure of your company. It enables you to dissect all parts of your organizational anatomy. Each of the 6Ms should be thoroughly studied for problems. . It is important to involve everyone in identifying the real problem. What is a problem for the worker need not seem like a problem for the manager. The following example will help you in better understanding Mr. Ramesh, former HR director of Hyundai, once recounted the case of an absentee worker. He was constantly absent because of backache. Everyone thought he was malingering until it was found that he was shorter than the other workers, and was straining his back by stretching it. Increasing the height of the platform on which he stood solved the problem and eliminated his absenteeism

Revisit the Problem Bank

The lack of collaboration between departments stifles innovation.What can you do differently in your organization? Revisit the problem bank which you have created and include the following problems along with the existing ones 1. Problems which can be prevented with condition monitoring 2. Problems which may arise when there is a change in any of the 6M areas. Get your team to review all the problems in the problem bank. A good company maintains a problem bank on its intranet to solicit comments from its work force. As the problems keep getting solved, they can be replaced with new, unsolved problems.

Impact Analysis

It is now time to prioritize problems to be solved. Make sure no time is wasted on non-critical problems. Team members can critique and analyze each problem ruthlessly. Put them up on white boards in your innovation centre so that people live amidst them, feeling free to add their thoughts. Task for the day Choose problems which are high-value, big-ticket items for the company. The four key issues which you like to consider are: increasing revenues, reducing costs, improving customer satisfaction and improving employee participation. Analyze each of the problem using the format given below: Impact Analysis – Outcome Time Increasing revenues Reducingcosts Improving customer satisfaction Increasing employee participation 1 Month 3 Months 6 Months 1 year Have a long term goal and stick to it through difficult times.

Forgive someone who you think has done you wrong and cleanse your spirit of rancor.

Each problem can be broken up into sub-problems. A problem is like a jigsaw puzzle, made up of many pieces which are its sub-problems. Create small teams around each sub-problem. Allow each team to work using thinking tools. Create a problem statement and sub-problem statement as per the following format and work on it with your organizational problems: Problem Statement Problem : How to…………. Serial No Sub – Problem People to be involved Budgets Outcomes Teamwork drives innovation. Challenge each other when working together.

Smile with happiness.

Here are some reasons to smile and make others smile: • Smiling Makes Us Attractive • Smiling Changes Our Mood • Smiling Is Contagious • Smiling Relieves Stress • Smiling Boosts Your Immune System • Smiling Lowers Your Blood Pressure • Smiling Releases Endorphins, Natural Pain Killers and Serotonin • Smiling Lifts the Face and Makes You Look Younger • Smiling Makes You Seem Successful • Smiling Helps You Stay Positive

Give Generously, Live Abundantly

Laila Alva, a fifth grader sent US$ 20 to RBI Governor Rajan during the September foreign reserves crisis . “I saved this on my last trip abroad with my parents. I thought I could use it but the country needs it more than I do!” she wrote. The Governor, while appreciating her gesture, promised better times. This attitude of giving and sharing can have viral impact on the community. During, the season of harvests, Apostle Paul says whoever sows generously will also reap generously. Giving he says, “Should be cheerful and not motivated by guilt”. He says that if we sow generously we will reap the ultimate blessings - a bumper crop of righteousness! So what can you give this year? • You can give your time – the most precious of human assets. Give time to those who need it: lonely people who have lost hope, and are troubled. • Give your talent, whether it is playing cricket or music or dance, teach it to youngsters, educate a child out of school. • Give your ideas and thoughts to create clean, green streets. • Give your treasure, your money, to the extent you can, help others to develop skills. Giving generously is a blissful, joyful activity. “Give others all that is alive in us – our interest, understanding, knowledge, humor, everything in us that’s good. In doing so, we enhance the sense of aliveness in others while enhancing our own. When we give, we get a “heightened vitality” of what it means to be human.” – Erich Fromm Give laughter, smiles, blood, a gift, an invitation, share a meal, offer good advice when asked, give forgiveness, love and caring unconditionally, especially to those who deserve it least.

Key Elements in an Innovation Initiative

The key elements in an Innovation Initiative a. Stimulating • Identifying people to be included in innovation initiative. • Help in selecting projects for creative problem solving. • Making available teams to work on projects. • Top management approval and support. • Development of game plan with time, cost and staffing parameters b. Nurturing • Officially recognize the teams and scope of activity Schedule presentation to top management. • Provide a budget Organize Innovation Symposiums. • Provide space and time for innovation spirals to meet. • Mentors to help solve organizational hassles. • Provide common facilities center c. Sustaining • Start a MINDSPOWER club to meet once a month. Give innovation awards. • Celebrate good ideas. Prepare reports and publish success stories. • Use the innovation club for self development. • Have a 52 -week program on innovation. • Persuade all to use Innovation Tools. d. Reinstating • Communicate results of Innovation Initiative. • Have annual awards for Best Teams. • Name Master Innovators. • Have a series of tests that can lead to learning sets of thinking tools. • Create an office for development of Innovation, with representation on the Board.

Listen to Your Body

Physical transformation is possible, if like the ancient yogis, we follow the actions of young animals. The mountain pose in the suryanamaskar is derived from the back stretch of the dog. Watch the young dog. It is always in movement and bouncing and stretching. Make physical movement a part of your daily life. As the salesmen say ‘Cover territory instead of covering your chair’. ‘Use it or lose it’ said Jane Fonda. Violent physical exercise once a week is no use, if you’re just vegetating for the rest of the week in front of the TV or computer. Listen more and bark less, use non verbal actions to show unconditional affection to family and friends. Listen to your body. If you are tired, rest. If you are hungry, eat. If you are lonely, communicate, ask for a hug. If you are angry, deal with your anger constructively, resolve it. The body is our vehicle for the journey of our soul in this world. You may be an immortal soul who happens to own a body, but the body-vehicle has to be maintained in good condition, so that we may achieve the goals for which we were created.

The Innovation Spiral

The first step in developing an environment that nurtures creativity is to separate idea generation from analysis. Most business sessions do not yield too many breakthrough ideas because managers are too busy shooting down each other’s ideas. Such meetings produce boring, safe and often useless suggestions. So create an Innovation Spiral where members will feel safe to be open, inventive, and even silly. Playfulness and fun define this positive climate and is critical to the emergence of creative ideas as the new ideas being developed should be challenging. If all the emerging ideas are ones that you feel comfortable with, then these ideas are old and the team should challenge themselves further.

Owning a Problem

Call for problem owners. It is essential for every problem to have a problem owner (PO). It is this problem owner who will choose the solution that suits his resources map (6Ms and time). The PO is critical because otherwise the teams will have not have the necessary momentum to reach the finish line and side step hurdles. A problem without an owner is a baby without a mother. The Problem Owner Owner • owns the issue • describes it • directs the content of the meeting by: contributing wishes and ideas, selecting the avenues to explore, paraphrasing ideas to check understanding before evaluating • evaluates constructively • decides when a solution has been reached • commits to next action The team is working with and for this person. The problem owner is responsible to get as much as possible from the team. How the problem owner interacts with team members and their ideas will have a profound impact on the productivity of the group, so it is important that interaction with the team members is designed to increase their involvement.

Create Incubators for Innovation

Mr. Harsh Mariwala, chairman, Marico Industries, believes his corporate social responsibility is spreading the message of innovation as the practice of innovation can build the Nation. He believes that innovation flourishes in an open, empowering culture, a prototyping culture. ‘We give a new business idea to a team and empower them to implement it. We then remove the escape button’. Like the Greek leader who burnt all the boats and bridges once his army was on enemy territory. The commando force was infused with a do or die attitude; there was no way back -- the only way was forward to victory. ‘The idea is first incubated in an Incubation cell. They report directly to me for 2 years. It is dismantled once their role is completed. Today, for example, the Kaya Skin Clinic is a flourishing new business. Each of my product teams identifies their innovation agenda as part of strategic planning.’ ‘We are driven by our concern for the environment, and preventive natural good health. To us a customer is a person with constantly rising aspirations. Our suppliers are our partners in business.’ ‘“We believe in orbit shifting innovation. To be acceptable, innovation should translate into cash flow. We have experienced that in our company.’